1 independent reviews for Singapore and Sarawak vacations

Thank you for your feedback Ms Mckenna, we hope that you enjoyed your experience in South East Asia overall, and we are happy to hear that your tourism benefited the places that you visited. With regard to the points raised The hotel in Singapore was changed approximately four weeks prior to departure because the original one closed their restaurant, approximately 4 weeks prior to departure. The new hotel was of a higher standard and in what we would consider to be a better location and, as the tour operator, we absorbed the additional costs associated with this relocation. We were unfortunately not notified by the new hotel of any building works which were being carried out at the time of the stay, and can only apologise that this was disruptive, We have fed back to the hotel that communication of such planned works is vital. It was our oversight that we failed to notify you the change of hotel in Luang Prabang, which happened in the early stages of the reservation. The original choice was block booked by a large touring party. The alternative hotel was an upgrade and we offered to include all meals in Laos by way of apology for the late notification, it is a shame that you suffered illness whilst in Laos, and hope that this did not spoil your vacation too greatly or deter you from future travel.